Privacy Policy

1. Information We Collect

To help you find and connect with the best internet service provider for your needs, we collect the following types of information:

Personal Information:

• Full name
• Service address (to check ISP availability in your area)
• Phone number
• Email address
• Date of birth (required by ISP providers for verification)

Service Information:

• Internet service preferences (speed requirements, budget)
• Current internet provider (if applicable)
• Service package selections
• Installation preferences

Automatically Collected Information:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our website

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Availability: To check which internet service providers offer service at your address
• Provider Comparison: To show you available plans, pricing, and speeds from multiple ISPs
• Order Processing: To submit your information to your chosen internet service provider and facilitate your service activation
• Customer Communication: To contact you regarding your service inquiry, order status, and installation scheduling
• Customer Support: To assist you with questions, issues, or concerns about your internet service
• Service Improvement: To improve our comparison tools and customer experience

3. Information Sharing and Disclosure

We do not sell your personal information to third parties.

We only share your information in the following circumstances:

• With Your Chosen ISP Provider: When you select an internet service provider, we share your information with that provider to process your order and activate your service. This includes providers such as Spectrum, AT&T, Brightspeed, Frontier, and others in our partner network.
• Service Partners: We work with authorized ISP partner portals (such as BundleDealer and Serra Plus) to facilitate orders. Your information is shared only as necessary to complete your service request.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Protection: To protect our rights, privacy, safety, or property, and that of our customers or others.

We never share your information with marketers, data brokers, or any third parties for advertising purposes.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Encryption: All data transmitted through our website is encrypted using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to customer information
• Regular Review: We regularly review and update our security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• To complete your internet service order and activation
• To provide ongoing customer support
• To comply with our legal and regulatory obligations
• To resolve disputes and enforce our agreements

Generally, we retain customer records for a minimum of 90 days after service activation to handle any service-related inquiries or issues. After this period, data may be retained for up to one year for business records purposes, after which it is securely deleted.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: You can opt out of receiving marketing communications from us at any time
• Withdrawal of Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites, including those of our ISP partners. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.